OFFER

GENERAL RULES

These Regulations apply to the sale of tickets and products in the eBilet system, provided that the regulations of the organizers (hereinafter referred to as the "Organizers' Regulations") of individual artistic events (including performances, concerts and other events) or direct sellers (hereinafter referred to as the "Organizers") may impose additional obligations on buyers not specified in these Regulations. Each Customer, at the latest when expressing their will to be bound by a ticket purchase agreement with karabas.es and an event participation agreement with the Organizer - in both cases concluded remotely, has the opportunity to read and accept these Regulations and the Organizer's Regulations and is informed about their rights. and responsibilities.
When making a transaction on karabas.es, the Customer may conclude a ticket purchase agreement and an additional product purchase agreement.
Tickets and products are sold in the karabas.es system by: GO2SHOW SPÓŁKA Z O. O., NIP: 6751768934, ul. GĘSIA, 8/205, KRAKÓW, code 31-535, e-mail address: [email protected].
The details of the Organizer of a given event are indicated in the event description on the website www.karabas.es. Unless otherwise indicated in the information on the website www.karabas.es, the Organizer is an entrepreneur and the organization of the event is part of his business activity.
karabas.es is authorized to perform activities on behalf of the Organizer related to the conclusion and performance of the contract for participation in the event concluded between the Customer and the Organizer.

2. PROCEDURE FOR CONCLUDING CONTRACTS AND MAKING PURCHASES
Tickets are sold at karabas.es. It is also possible to purchase tickets through our affiliates. Tickets purchased at a point of sale are considered sold when they are paid for by the operator of the stationary point of sale.
When ordering Tickets and making payments for them, the Customer is obliged to exercise due care. Entering incorrect data, e.g. transfer amount, reservation number or payment code or payer's data, which makes it impossible to identify the Customer, may result in refusal to record the payment and cancellation of the transaction.
During the transaction of purchasing tickets by the Customer, karabas.es acts as an intermediary between the Event Organizer and the Customer. karabas.com is responsible for providing the entry ticket to the event. The organizer is obliged to enable the ticket holder to participate in the event.

2.1. Purchase tickets on the karabas.es
website After selecting an event from the website's offer, selecting the category and type of tickets and marking the seats on the plan of the room where the selected event takes place (in the case of events for which numbered seats are available) or selecting the number of unnumbered seats/packages (in the case of events for which unnumbered seats are available), complete the form with personal data and select the payment method and ticket delivery option.
If you choose to pay by traditional transfer, the Customer, by clicking the "Confirm and pay" box, expresses his will to be bound by a distance contract and books a ticket for the event of his choice. Pressing the "Confirm and pay" button means an order with the obligation to pay and confirms the purchase on the website www.karabas.es. Then, a preliminary confirmation of the ticket reservation is sent to the e-mail address provided by the Customer in the booking process. After making the transfer in accordance with the instructions included in the initial booking confirmation and posting the funds on the karabas.es account, the Customer receives an e-mail thanking him for making the payment and confirming that the payment has been registered in the system and, in the case of selecting a home ticket, an electronic ticket sent in the message. e-mail as a link or attachment.
If you choose to pay by card or online transfer via PayU S.A. or PayPal, the Customer, by clicking the "I confirm purchase and pay" box, expresses his will to be bound by a distance contract and books a ticket for the event of his choice. Pressing the "Confirm and pay" button means an order with the obligation to pay and confirms the purchase on the website www.karabas.es. Then the Customer is redirected to the PayU S.A. or PayPal website. After karabas.es receives information from PayU S.A. or PayPal about the payment made by the Customer, a confirmation is sent to the e-mail address provided by the Customer in the booking process. The customer receives ticket booking confirmation and, if a home ticket is selected, an electronic ticket sent by e-mail as a link or attachment. In the case of paying for a ticket by online transfer or card via PayU S.A. or PayPal, an e-mail confirmation of payment registration in the karabas.es system is sent to the Customer after karabas.es receives confirmation from PayU S.A. or PayPal about the payment made by the Customer.< br/> In case of any doubts as to the correctness of the reservation, please contact the Customer Service Department via e-mail: [email protected] The use of bots or other automated IT tools enabling the purchase of tickets without the Customer's interference is prohibited. We reserve the right to cancel tickets purchased using prohibited tools.

3. TICKETS
3.1. General rules
The ticket is a document entitling you to participate in the event for which it was issued. Purchasing a ticket constitutes acceptance of the Regulations regarding participation in the event. A single ticket allows one person to enter. Depending on the type of event, the ticket may be personal or bearer. A personal ticket entitles only the person whose name and surname is indicated on the ticket to enter. The admissibility and procedure for changing the data on a personal ticket, including the necessity to pay a fee for changing the data and its amount, are specified by the Organizer in the Organizer's Regulations.
The ticket is subject to verification upon entry to the event - the ticket cannot be reused. The ticket cannot be photocopied, scanned or copied in any other way - if such behavior is detected, the ticket loses its validity.
The customer should keep the tickets in a safe place. karabas.es is not responsible for lost or stolen tickets. Please note that direct sunlight or heat can sometimes damage tickets.
Duplicate tickets are issued only when the event organizer provides for such a possibility. Issuing duplicates may involve paying a duplicate fee of PLN 20 (plus shipping costs).
The customer has the right to verify the compliance of the ticket with the content of the order placed by him. If the content of the ticket is inconsistent with the order, the Customer is obliged to report this fact immediately to karabas.es, as errors in the content of the tickets may result in refusal to participate in the event.
Destroying the ticket may result in the inability to verify the code and, consequently, denial of entry to the event.
The ticket entitles you to participate in the event at the place indicated in its content. karabas.es and the Organizer, in justified cases, in particular for technical or production reasons, are entitled to change the originally ordered seats to other ones both before and during the event. karabas.es reserves the right to introduce quantitative restrictions when purchasing tickets for specific events by one person. This number is determined by the Organizer and is verified with each transaction. This policy aims to eliminate unfair ticket purchasing practices. The maximum number of tickets may be limited per person or per payment card. The above reservation cannot be circumvented by opening additional accounts by the same Customer. We reserve the right to cancel tickets purchased above this limit. Tickets may be sold with specific admission or use restrictions, such as restricted, obstructed or side views or minimum age for entry. Any such objections will be posted on our website or otherwise notified to you before or at the time of booking your tickets.
Purchasing admission tickets to artistic, entertainment or sporting events for the purpose of reselling them for a profit or selling them for a profit is illegal and constitutes an offense under Art. 133 of the Act of May 20, 1971, the Code of Petty Offenses (consolidated text: Journal of Laws of 2021, item 281, as amended). In addition, the Organizers may prohibit the resale or transfer of tickets for individual events.
The ticket may not be combined with any hotel, tourist or accommodation services and/or any other goods, products or services to create a package, unless formal written consent is given by karabas.es or the Organizer.
Decisions regarding cancellation of the event, refunds for event cancellation, replacement of the ticket, refusal of entry to the event, order to leave the event, change of the event program, seat for the ticket holder are made by the Organizer on the terms specified in the regulations regarding the event.

3.2. Prices and price categories
Depending on the event, tickets are available in various price categories within the sales system. Discounted tickets and special packages are also available for some events, such as 3+1 (i.e. buy four tickets and pay for three). Such tickets are made available for a given event depending on the decision of the event Organizer. Ticket prices for the event are decided by the Organizer. karabas.es only acts as an intermediary in their sale. The organizer decides whether specific places belong to a given price category.
The map with the room plan posted on karabas.es is for illustrative purposes only. Detailed information on the conditions in the room, including visibility from individual places in the room, is provided by the Organizer, and in case of any doubts, the Client should seek information in this regard from the Organizer. karabas.es does not have information in this regard and is therefore not responsible for any inconvenience for the Customer resulting from the specificity of the place chosen by the Customer.
If you wish to file a complaint due to inconvenience (e.g. poor visibility due to the positioning of TV cameras), karabas.es may mediate in the complaint process during some events. However, karabas.es is only an intermediary, and the entity obliged to consider the complaint is the Organizer of the given event. During ticket sales within the sales system, the pool of tickets may be increased (additional tickets may be added for sale) or decreased.
Ticket prices may change during the sale period. Therefore, in the event of cancellation of a ticket reservation made within the karabas.es sales system, e.g. due to the Customer paying the ticket fee after the deadline or the electronic payment system failing to confirm the payment for the Ticket on time, karabas.es will not be liable to Customer for the inability to purchase tickets at the price originally selected by the Customer (especially if the price of tickets for a given event increases in the meantime or only more expensive tickets remain in the karabas.es offer).
karabas.es tries to ensure that the purchase prices of tickets available to our customers do not differ from those at which tickets are available from the Organizer. However, due to the fact that karabas.es incurs the costs of operating the electronic ticket reservation system, ticket prices on karabas.es and its sales points may be higher than those offered by the Organizers. These subsidies are intended to cover the costs of operating the website. Lack of consent to an additional payment to the original ticket price applicable from the Organizers expressed after paying for the reservation does not constitute grounds for a complaint or cancellation of the reservation.
Additional fees may be added to the price of tickets for individual events (in particular, a service fee expressed as an appropriate percentage of the total purchase price of the ticket for the event or fees introduced by the Event Organizer). The customer will be informed about the amount of additional fees and the total purchase price before he is allowed to purchase a ticket for the event.

3.3. Discount codes
The karabas.es ticket sales system offers discount codes in specific denominations. Discount codes reduce the gross price of each ticket or the gross price of the entire order by the discounts they apply to. Depending on the specific case or event to which the discount codes apply, the maximum number of tickets to which the discount codes can be applied is quantified. Discount codes may be valid for the entire sale period or only on specific days. They may concern a group of events or a single event. Codes are a combination of letter characters or letter characters and numbers. The event organizer always decides about the introduction and terms of validity of discount codes. Discount codes may be published via any means of communication, including the media, social media, newsletters, on the website www.karabas.es or via the Organizer (publicly available or to a selected group of recipients).

3.4. karabas.es
vouchers The karabas.es website also offers a voucher, which can then be exchanged for a selected event from among the offers on our website.

4. DELIVERY AND COLLECTION OF TICKETS
4.1. General rules
The following delivery and collection options for tickets sold within the karabas.es sales system are possible: home ticket, domestic courier shipment, domestic postal shipment. Not all ticket collection and delivery methods listed above may be available for a given event. The customer is informed about the methods of collecting and delivering tickets available for a given event and the amount of the delivery fee at the latest at the time of booking the tickets.

4.2. Home ticket
When booking with the "home ticket" option, after paying for the reservation, the recipient receives the ticket in an electronic form that allows the person booking it to print it on their own. A single home ticket entitles one person to enter the relevant event. karabas.es is not responsible for the consequences of unauthorized duplication of a home ticket once received by the reservationer or third parties to whom the reservationer provided the data of the received home ticket (including a printout or electronic copy). karabas.es is not responsible for the consequences of providing an incorrect e-mail address by the Customer when making a reservation to which "home tickets" are sent.

4.3. Postal shipment and courier shipment
Tickets are sent in the order in which events take place (tickets for events in the near future are sent first). The maximum delivery time for tickets is 30 days in the case of purchasing tickets for events taking place in the Republic of Poland and 60 days in the case of purchasing tickets for events taking place outside the Republic of Poland (provided that the Customer provides the correct delivery address). If the Customer provides an incomplete or incorrect shipping address, the shipment may take longer or may not be completed due to the Customer's fault. Please pay special attention to providing correct and complete data and entering them in the appropriate places in the form. If you have any doubts as to the correctness of your data, please contact us by phone or via the contact form. karabas.es is not responsible for the incorrect ticket delivery address provided by the Customer. Information on delivery costs is provided during the ticket booking process.

5. METHOD AND DATE OF PAYMENT
5.1. General rules
Depending on the sales channel and the decision of the Event Organizer, the following types of payments are possible: online transfer, traditional transfer, payment card, BLIK, electronic wallets, cash payment, deferred payments and installment payment. Using the mentioned payment methods will require concluding a separate agreement with the provider of a given payment service. In the case of purchases at other sales points, payments are made in accordance with the rules applied by these points.

5.2. Payment card
In the case of payment by payment card, after confirming the reservation made via the eBilet transaction website (by clicking the field: "Confirm and pay"), the Customer will be redirected to PayU S.A. or PayPal. Before providing the payment card number, please make sure that the redirection has been correct and that the Customer is on the PayU S.A. or PayPal website and that the connection is encrypted (the website address should start with "https://") and security of payment card transactions carried out on PayU S.A. websites. corresponds to PayU S.A. PayPal is responsible for the execution and security of payment card transactions carried out on PayPal websites, in accordance with its regulations. When making a payment using a payment card, select the card type (types of accepted payment cards: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic), enter the 16-digit card number, card expiry date and CVV2/CVC2 code, which can be found on the back of the card. . In the event of cancellation of a ticket reservation within the karabas.es sales system due to payment for tickets after the time required by PayU S.A., PayPal (15 minutes), karabas.es will not be liable to the Customer for the Customer's inability to purchase tickets in the chosen manner. original price (especially if tickets for a given event are sold out, the price of tickets for a given event will increase in the meantime or only more expensive tickets will remain in the karabas.es offer).

5.3. Traditional transfer
If you choose the payment option by traditional transfer, payment should be made as soon as possible. Payment should be made in accordance with the instructions included in the booking confirmation. The transfer amount should be consistent with the amount to be paid given in the booking confirmation, in particular it should not be rounded or divided into several transfers. The title of the transfer should be the same as the title provided in the booking confirmation. We wait 72 hours from the moment of making the reservation for the transfer to be credited to the karabas.es account. After this date, the reservation is canceled and the tickets return to the public pool of tickets for sale. If an order is canceled, it cannot be restored and only a new order can be placed. In such a case, karabas.es cannot guarantee that the selected tickets will still be available. If the paid money is received after the deadline specified above, the Customer will only be entitled to a refund of the paid funds.

6. INVOICE
After selecting the option to receive a VAT invoice on the ticket reservation card, the invoice will be delivered to the Customer on the terms and within the deadlines specified in the Goods and Services Tax Act (VAT). If karabas.es receives the entire payment for the ticket, a VAT invoice is issued to the Customer no later than the 15th (fifteenth) day of the month following the month in which the payment was received by karabas.es. The VAT invoice is sent in PDF format to the e-mail address provided by the Customer in the booking process.

7. ADMISSION AND PARTICIPATION
The organizer and the owner or manager of the facility where the event takes place are entitled to refuse entry if customers violate any provisions and conditions of the event or the conditions established by them. The organizer, owner or manager of the facility where the event takes place may occasionally conduct security checks to ensure the safety of customers.
In the event of delay, the Organizer and the owner or manager of the facility where the event takes place will make every effort to ensure that late persons are admitted during the break to the event, but admission may not always be guaranteed.
Unauthorized use of photographic or recording equipment is prohibited. Laser pens, mobile phones, dogs (except as guides for people with disabilities) and customers' own food and drinks may also be prohibited (please check the facility's regulations and the Organizer's Regulations). Prolonged exposure to noise can damage hearing.
Before purchasing Tickets, the Customer is obliged to read these Regulations and detailed information regarding a given event. Some events may use special effects such as sound, audiovisual, light and pyrotechnic effects, which may pose health contraindications for some people.
Customers are obliged to read the guidelines of the organizers of cultural and entertainment events during the SARS-CoV-2 virus epidemic and to follow the rules set by the event organizer.

8. RETURNS OF TICKETS / RESERVATIONS
8.1. Right to withdraw from the contract
In the case of purchasing tickets for a Customer concluding a contract in the karabas.es ticket sales system off-premises or remotely, in accordance with Art. 38 point 12 of the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended), there is no right to withdraw from the contract without giving a reason, as referred to in Art. 27 of the Act of May 30, 2014 on consumer rights.
If you purchase Products, the Customer has the right to withdraw from the contract. Within 14 days of receiving the Product, the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, may withdraw from the contract without giving reasons by notifying karabas.es to the following address: [email protected].
The Customer is obliged to return the Product immediately, no later than within 14 days from the date on which he withdrew from the contract.
In the event of withdrawal from the contract, karabas.es undertakes to refund the payment made by the Customer for the ticket. The refund will be made immediately, no later than 14 days from the date of receipt of the declaration of withdrawal. karabas.es may withhold the refund until the Product is received or until proof of its return is provided, depending on which event occurs first. Payment refunds will be made using the same payment method used by the Customer.

8.2. Returns
If the Regulations of the Organizer of a given event provide for the return of tickets and to the extent that such a return is provided for, the following rules will apply to karabas.es's participation in the refund procedure.
In the event of a Ticket return, karabas.es will be obliged to refund the ticket price to the Customer in the event and within the scope of the amounts received by karabas.es from the Organizer for this purpose.
If karabas.es receives reliable information from the Organizer about the cancellation of the event or change of its date or time, karabas.es will take the necessary actions to provide the information to the Customers as soon as possible.

8.2.1. Refund in case of event cancellation
In the event of an event cancellation, karabas.es will refund the ticket price and all mandatory fees paid when purchasing the ticket to the Customer.
In the case of payment by payment card, the funds will be returned to the card account used to pay for the ticket.
The refund for purchased tickets will be made within 14 days from the date of event cancellation.
If purchased at a stationary point, tickets must be returned to the place of purchase upon presentation of proof of purchase.

8.2.2. Refund in case of change of date or place of the event
In the event of changing the date of the event, the Organizer, via karabas.es, will offer customers seats for the selected event on a different date (subject to availability) with a value corresponding to the value of the tickets originally purchased. To return a ticket, please send a message via the contact form available at [email protected], providing information about your desire to return the ticket and the reservation number.
If the date or place of the event changes and the Customer wishes to return the ticket, karabas.es will refund the ticket price and all mandatory fees paid when purchasing the ticket to the Customer.
In the case of payment by transfer, the funds are returned to the bank account number from which the payment for the ticket was made, unless the Customer indicates a different account number by sending karabas.es an e-mail from the e-mail account assigned to the order. In the case of payment by payment card, information about card payment must be provided in the application. The funds will be returned to the card account used to pay for the ticket.
The refund for the purchased tickets will be made within 14 days of karabas.es receiving information about the desire to return the ticket.
If purchased at a stationary point, tickets must be returned to the place of purchase upon presentation of proof of purchase.

8.2.3. Other phrases
Return or exchange of tickets in cases other than those referred to in point 8.2.1. and 8.2.2. above are not possible.

9. COMPLAINTS
Complaints related to the purchase of a ticket or Product in the ticket distribution system may be submitted electronically via the contact form at [email protected].
karabas.es responds to the complaint immediately, no later than 14 days from the date of its receipt.
karabas.es is not the Organizer of the events for which it sells tickets, therefore the provisions of point 8 of these Regulations apply to complaints regarding ticket returns and reservations.
If karabas.es does not recognize the complaint submitted by the Customer, he may use extrajudicial methods of dealing with complaints and pursuing claims. In particular, he may seek help from consumer organizations and municipal or district consumer ombudsmen. Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
A customer who is a consumer also has the opportunity to use the EU ODR online platform, available at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng= PL.

10. RESPONSIBILITY
karabas.es is responsible for tickets purchased only through the karabas.es portal and at partner stationary sales points. Tickets purchased from other Customers, purchased at unofficial sales points or through third parties that do not have the rights to sell and distribute tickets may be invalid. Services ordered by the Customer independently, including tourist, hotel and accommodation services in connection with the event, are organized at the Customer's own risk. The organizer is responsible for the event he organizes, including its holding and course, as well as for allowing the client to participate in the event.

11. APPLICABLE LAW
Ticket purchase transactions and all activities specified in these regulations are subject to the provisions of the law of the Republic of Poland. In relation to the Customer who is a consumer, within the meaning of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), and having his habitual residence in the countries of the European Union, The choice of law of the Republic of Poland does not deprive the Customer of the protection granted to him under the provisions of the country in which the consumer has his habitual residence.

12. PERSONAL DATA
karabas.es processes personal data provided by customers in places designated for this purpose in accordance with applicable law and the privacy policy. Customers' personal data are disclosed to the Organizers only in the cases provided for in the Regulations for purposes related to conducting Transactions and organizing the event. In other cases, with the prior consent of the data subject.
It is prohibited to use the information referred to in this point for commercial purposes consisting in promoting in any form the Customer's business conducted outside karabas.es.
The Company reserves the right to filter and stop messages sent by Customers using the tools available at karabas.es, in particular if they are spam, contain content that violates these Regulations or otherwise threaten the security of Customers.
If, as a result of the automatic analysis of the message referred to above, the Company will not be able to respond to the Customer, his message will be immediately forwarded to the Organizer for reply.

13. TERMINATION AND CHANGE OF THE REGULATIONS
The Customer may terminate the legal relationship between him and karabas.es with immediate effect by closing the account created by the Customer. The termination has no effect with respect to the mutual obligations of karabas.es and the Customer arising from the already purchased ticket, Product or Voucher.
These Regulations may be amended on the terms and to the extent specified in Art. 384[1] of the Civil Code, i.e. by delivering or making available information about the change in the manner indicated in Art. 384 of the Civil Code. The change to the Regulations comes into force within 14 days from the date of delivery of information about the change or within another period indicated in such information, unless the Customer terminates the legal relationship between him and karabas.es before its entry into force in the manner and with the effects indicated above. A change to the Regulations has no effect on purchases of a ticket, Product or Voucher made before the change, to which the Regulations in the version in force on the date apply.